Product Analyst
4th February 2016

A Product Analyst works within a collaborative, agile team to research and define product requirements in line with customer and market expectations that will win in the markets.

Using their own domain expertise and research, coupled with expertise from Product Managers and subject matter experts, the Product Business Analyst is responsible for defining in detail the capabilities required by the product as visible to buyers and users of the AdminSuite. They will also work with a UX designer to visualise the user experience as a vehicle for further developing the system requirement, soliciting feedback from market participants, customers and other stakeholders. 

The Product Business Analyst will play an active role in communicating to the engineering team what is required and supporting the engineering team through to software delivery.

The ultimate measure of success in this role is the creation of innovative product features, which are a perfect fit with the needs and wants of the market. In order to achieve this goal, the Product Business Analyst must be an excellent communicator and clear thinker, ensuring customer and market requirements are well understood, defined and communicated to the engineering teams so they deliver software which fully meets those needs and wants, both in functional and non-functional / qualitative terms.


  • Synthesise inputs from a variety of user representatives / stakeholders to create a complete picture of workflows and technical requirements to be met by the proposed software.
  • Contribute to the creation and maintenance of the product backlog, including prioritising according to business value.
  • Challenge stakeholders to ensure that an understanding is achieved that is coherent, complete, credible, sufficiently concrete to facilitate the development of software, and that the principals underlying the domain are identified and described.
  • Define software capabilities to meet the understood requirements, using artefacts that provide engineering with sufficient guidance to ensure that the engineering phase can progress, including where necessary considerations such as software componentisation and domain models. Expert knowledge of the existing capabilities of the suite and planning for its future evolution must inform solution direction.
  • Create artefacts to reflect and communicate their discoveries and proposals in a manner that ensures high quality, and highly efficient knowledge transfer occurs, facilitating informed collaboration among the stakeholders from both the customer / market and the engineering perspectives.


  • Strong domain knowledge in Life Insurance / Health Insurance / Pensions. Experience of the North American group benefits industry an advantage.
  • 5 years’ experience of analysis roles in a software environment, or in a related discipline.
  • Good process analysis and mapping skills, comfort with complex business domain modelling.
  • Proven ability to envisage software features that meet customer requirements and that can be implemented at feasible levels of cost and risk.
  • Expert at uncovering and solving market problems, including via direct interaction with end users and other market participants.
  • Strong understanding of how technology can be leveraged for business benefit. The ability to assess the technical feasibility / relative cost of solution options.
  • Experience of working in an Agile environment and working knowledge of Agile methodologies e.g. Kanban, Scrum, SAFe an advantage.
  • This position requires occasional travel to customer and non-customer sites.